Shipping Policy
Delivery to Hong Kong & Macau
1) Free shipping
Free shipping on orders of HK00 or above, free shipping over 00 in Macau.
2) SF Express Delivery
• Orders below HK00 can be shipped by SF Express.
• Customers are responsible for all relevant shipping costs and pay directly to SF Express, which can be delivered to any address, including SF Express Station/SF Smart Locker.
• Normal shipping starts from HK, and Macau shipping starts from based on the size and weight of the shipment.
*Overseas areas are all Fedex, and English addresses are required. The shipping fee is subject to the shipping fee of the order. For details, please contact customer service.
self-pickup procedure
• The pickup location is displayed on the checkout page
• After the package arrives at the pick-up point, the customer will receive an SMS message from the courier company, please follow the instructions to pick up the package at the selected location
• If the goods are not picked up within 30 hours after they arrive at the smart locker, the dispatcher will collect the goods at any time
• If the order amount is less than HK00, the delivery fee will be charged for self-pickup service at the pickup point
Pick up store pickup
• Pick up at store (relocation relationship, this item is temporarily unavailable)
• After customers place an order online, they can pick up the goods at any time during business hours.Please select "Store Pickup" at checkout, and after arriving at the store, please send the out-of-market order confirmation email/order number.
• Opening Hours: Monday to Saturday 1pm - 7pm
Our door-to-door delivery service includes EMS or FEDEX: • Ships from Japan, the receipt information must be the residential address or office address, not SF smart lockers.
* If the amount is less than 00, you need to make up up. For details, please contact customer service.
Free shipping on orders over 00, applicable to Hong Kong, Macau, Taiwan, Singapore, Malaysia.
* All overseas areas are Fedex, you need to provide an English address, and the shipping fee is subject to the billing and settlement shipping fee. For details, please contact customer service.
The order will delivery within 2-5 working days after the customer place an order, and receive the shipment within 2-4 working days after the order is sent (international delivery time may be longer)
Delivery date may be delayed for different reasons, but we will send the order as soon as possible
Suspension of shipments on public holidays
We are not responsible for the possibility and impact of delays due to weather conditions/transportation strikes, and we will not be responsible for any additional costs, but we will try our best to avoid these situations. Please note that we cannot fully guarantee the arrival date of the shipment and will not be responsible for any delays
• Jofiou Beauty is very popular among Hong Kong customers.Every day we receive inquiries from customers all over the world who want to buy genuine Hong Kong products at Hong Kong duty-free prices.
• Jofiou Beauty has a direct mail service all over the world, hoping to help overseas customers to buy their favorite products.
*Some devices and certain designated brands cannot be mailed to places outside Hong Kong.
• Automatic calculation by country and product weight at checkout.Due to the impact of different products and exchange rate fluctuations, overseas orders may need to be paid for later.
• The order will be dispatched by TNT/UPS/Fedex/EMS, etc., subject to the condition of the goods.
* If there are customs clearance or tax issues, the recipient needs to deal with it. (Free shipping offer does not apply to overseas shipping services)
•All taxes, duties and customs fees are the responsibility of the recipient of the package. These fees are not included in your order and/or shipping total. Please check with your country's customs office to determine what the additional costs and delays could entail prior to purchasing. All customs forms will be filled out accurately to reflect the purchases made.
