1. The value of all goods is calculated in HKD$ (Hong Kong dollars), and the value is based on the order at the time of order. When the customer successfully orders, the customer must pay the relevant payment when ordering the goods. This website will not be responsible for the failure of the relevant bank or third-party trader to process the credit card transaction channel. This website will provide services based on the information provided by customers. This website is not responsible for any order that is affected by incorrect information provided by the customer or due to any factors beyond the control of this website. This website retains the ownership of the goods until the goods are delivered to the customer, but the company will not be responsible for any loss caused by the customer's additional request. Customers will receive a purchase receipt for record when they receive the item. If you choose to ship the goods, please note that all shipping risks (including delay, damage, loss or accidental theft of the goods caused by mailing) must be borne by the buyer, and we will not be responsible. If we need to prove that the goods have been shipped. When making payment, please transfer the actual amount on the order. If there is an overpayment, there will be no renewal.

2. All orders cannot be cancelled, changed in style, color or size after payment, and there is no cash refund under normal circumstances, except in special circumstances. Before placing an order, it is the customer's responsibility to carefully check the order content (including: contact information/delivery address/color, size and quantity of the goods). Once submitted, the order cannot be cancelled, changed, split or combined, and no cash refund will be provided .

3. The purchased goods are damaged during delivery. The company will not intervene in the delivery process of the logistics party, and any loss during delivery, including loss and damage. To ensure safe delivery, Jofiou Beauty recommends that you make sure the item is not damaged before confirming receipt.

4. When you shop, you have agreed to Jofiou Beauty's delivery service and charging terms.

*Jofiou Beauty's company (the company) reserves the right to change the above terms at any time without prior notice. In case of any disputes, the company reserves the right of final decision.
** In case of inconsistency between Chinese and English, the Chinese version shall prevail.

Yes, we will ship to every corner of the world!

You can estimate shipping costs in your cart and at checkout.We have discounts and promotions throughout the year, so stay tuned for exclusive offers.

It depends on where the destination is.

Local orders will take 1-3 business days to arrive. Overseas delivery may take 5-20 days. You can check delivery details in the confirmation email.

We mainly use large carriers and local couriers.During checkout, you will be asked to select a shipping method.

If the order is not received due to unknown delivery address, post office box, hotel address, multiple deliveries, the recipient refuses to pay tax / refuses to provide ID / fails to declare the goods or the recipient refuses to accept the package, etc. The Jofiou Beauty online store will not make any order, tax and shipping compensation for the rejected order shipment; at the same time, the Jofiou Beauty online store will charge 50% of the total amount of the goods to make up for the loss of shipping costs .

Since the beauty products are all original sealed products, due to hygiene issues, no returns will be given after unpacking. In addition, paint peeling and other defects are not quality problems.

We are committed to ensuring that our customers enjoy and love our products. Just email us directly to let us know more:
(a) When the customer receives the product, please check the product for completeness immediately. If there is any quality problem, the customer can clearly photograph the problematic part of the product and the label on the packaging bag, together with the order number and product number, within 7 days after signing for the product, and email to cs@jofioubeauty.com (Service time: Monday to Friday 10:00 - 18:00); If it exceeds seven days, no return or refund request will be accepted.
(b) All products returned to the Company are subject to inspection to ensure that they have not been used, modified, unpacked or damaged. In addition, special offers cannot be returned. All products must be returned in the original condition in which they were sold, i.e. in their original packaging.
(c) Only one exchange can be made per order.
(d) We will refund you upon receipt of the returned goods (refunds do not include original shipping, customs duties, customs clearance and return shipping). Unless the goods are sent incorrectly or damaged, all shipping costs, customs duties and customs clearance fees arising from returns and exchanges shall be borne by the customer.
(e) All refunds can only be returned to the payment platform used for the order, less 30% handling fee + 0 administrative fee.

Please email to cs@jofioubeauty.com contact us.

To cooperate with the government's implementation of the paperless policy of energy saving and carbon reduction, the company does not send paper invoices separately. An email invoice will be sent to your email address immediately after ordering. If you have not received it within the time limit or have other questions, please contact us.

It depends on the creator and the product.All options are listed on the product page, so keep an eye out for customization options.

If you need gift wrapping service, you can choose gift wrapping service. You need to pre-order 3-5 days in advance. We do not accept urgent orders for the time being.

No, it is not mandatory.

But we strongly recommend that you create an account. In fact, it allows you to access your history, edit your address and track your package online faster. You can also receive notifications about new products and special offers.

Anyone who registers and automatically joins a member can be upgraded to a different member if the purchase accumulation reaches certain conditions, without any deadline. VIP membership is permanent, once you become a VIP member, you can enjoy membership benefits.

*Membership points are valid for 2 years

Absolutely not!We will never have access to this information.The company that stores bank information is a third-party payment company.

Your payment information is absolutely safe and encrypted.